Grote Gracht 74  

6211 SZ, Maastricht  

Phone: +31 6 34347277 



Bank: NL58INGB 0007 7173 63 

Code of conduct for volunteers 

1. Introduction 

Within The InnBetween and Refugee Project Maastricht many volunteers are active in all kinds of areas. 

Voluntary work shows social commitment and since we have a social function, it is important to record how we interact with each  other in a document. In this document we would like to briefly consider this. 

There are a number of aspects that we must be alert to and have agreements about. 

For example:  

• Respect for privacy 

• Aggressive behavior 

• Discrimination 

• Transgressive (sexual or otherwise) behavior 

2. Starting point and goal 

First and foremost, a code of conduct is an important means of preventing and combating aggression, (sexual) intimidation and discrimination. As a result, employees and volunteers receive clear rules of conduct, draw the same line and can hold the person  concerned to account in case of violation of the rules, while it also becomes clear to volunteers what is and what is not allowed. The  introduction of a code of conduct also offers the possibility of making said undesirable behavior negotiable within The InnBetween  and Refugee Project Maastricht. 

3. Scope of the Code of Conduct 

This code of conduct applies to all employees and registered The InnBetween and Refugee Project Maastricht volunteers who work  in the various fields of the organization. 

4. Volunteer Agreement 

Failure to enter into, terminate or renew a volunteer agreement must not be related to a discriminatory principle. For example: a  volunteer may not be rejected on non-intrinsic factors such as philosophy, gender, skin color, sexual orientation, … 

5. Place of execution and work environment 

The InnBetween and Refugee Project Maastricht is committed to a healthy, safe and discrimination-free environment for the  volunteers. This also includes preventing volunteers from being exposed to aggression and discrimination by third parties. The  interaction between employees, volunteers and visitors is determined by respect for non-intrinsic factors such as philosophy,  gender, skin color, sexual orientation, age and others.

6. Dealing with volunteers and visitors 

Employees and volunteers do not accept aggressive behavior from volunteers and visitors and do not themselves initiate aggressive  behavior towards them. Nor are cross-border (sexual or otherwise) behavior and discriminatory behavior of volunteers, visitors and  employees accepted. 

7. Other rules of conduct 

• Employees and volunteers who have confidential information must act in accordance with the confidential adviser scheme.  Confidential information means information obtained from and about the volunteers. This also includes information  relating to (the intention to and the consequences of) criminal offenses, as well as information in the relational sphere that  affects both the volunteers and the functioning and objectives of the employees of The InnBetween and Refugee Project  Maastricht.  

• The InnBetween’s Data and Privacy policy is applicable to RPM and can be found on the website:

• The InnBetween and RPM follow the Corona guidelines of Maastricht University and COA/AZC. In case of online activities  RPM uses Maastricht University’s Zoom environment.  

• If a volunteer identifies matters within the organization that in their eyes do not fit in the context of acting with integrity,  they must immediately inform the confidential counselor. 

• The use of illegal drugs and excessive use of alcohol is prohibited while volunteering, as well as being under the influence of  alcohol and drugs. 

• The Addendum – Code of Conduct for volunteers working with minors, governs the behavioral rules and regulations for  volunteers who interact with children and youth under 18 years old. All volunteers working with minors need a certificate  of good behaviour or “Verklaring Omtrent Gedrag” (VOG).  

8. Supervision 

The members of the Complaints Committee and the chairman are responsible for the supervision and compliance with this code of conduct. Of course, every employee is also responsible for properly implementing and following up this code of conduct. The  confidants of The InnBetween and Refugee Project Maastricht can also play a role in this. In case of non-compliance with the code of  conduct, it will be examined which actions are necessary or desirable (assistance, aftercare, sanctions, legal action). 

9. Complaints about inappropriate behavior 

When a volunteer has a complaint about undesirable behavior, there is a complaints procedure. 

• The interested party who is confronted with undesirable behavior can in the first instance turn to the confidential adviser. • If the consultation with the confidential adviser does not lead to a satisfactory solution, the interested party can submit a written complaint to the complaints committee. 

Confidential counselor for students: Wendy Geijen 

Confidential adviser employees: Leonie der Kinderen 

10. Evaluation 

This document – Code of Conduct for volunteers – is put on the agenda of the team meeting once a year and checked for topicality. Last updated 28/10/2020

Addendum – Code of Conduct for volunteers working with minors 

11. Introduction 

The Code of Conduct for working with children and youth, in short: minors (<18 years old), consists of two parts: rules that  contribute to an open, transparent and safe environment for minors and the description of sexually transgressive behaviour that is  the starting point of the disciplinary and sanctions policy that is conducted by the organization. When you come to work with us, as  a volunteer, trainee or as a paid Board member, you declare that you know the code of conduct and act according to the code of  conduct when signing your (volunteer) contract. 

12. The rules of conduct for volunteers working with minors 

The volunteer must provide an environment and an atmosphere in which the minor feels safe and respected. The volunteer refrains from treating the child in a way that affects the minor in his dignity. 

The volunteer does not inquire further into the private life of the minor than is functionally necessary.

The volunteer refrains from any form of sexual approach and abuse against the minor. All acts, sexual acts, contacts, and  relationships between volunteers and minors are not permitted under any circumstances and are considered as sexually  transgressive behaviour. 

The volunteer may not touch the minor in such a way that this contact is expected to be experienced as sexual or erotic in  nature. 

During the various programs, the volunteer will be very cautious and respectful of minors and the spaces in which they find  themselves, such as the dressing room or class room. 

The volunteer has the duty to protect the minor by all means against forms of unequal treatment and sexually transgressive  behaviour and will actively ensure that the code of conduct is observed by everyone involved with the minor. If the volunteer identifies behaviour that is not in accordance with this code of conduct and suspicions of aggressive or  sexually transgressive behaviour, they are obliged to report this to the persons appointed by the board, the pastors of The  InnBetween. 

The volunteer will not receive or give any (im)material allowances that are not reasonable. 

In those cases where the Code of Conduct does not provide (immediately), or in case of doubt about the admissibility of  certain behaviours, it is within the responsibility of the volunteer to act in the spirit of the Code of Conduct and, if  necessary, to come into contact with a the board appointed person (the pastor). 

13. Description of sexual cross-border behaviour with minors and sanctions policy 

By sexual cross-border behaviour with minors we mean: any form of sexual behaviour or sexual approach, in verbal, nonverbal, or  physical sense, intentional or unintentional, which is experienced by the person undergoing it as undesirable or forced; and / or  takes place within an unequal balance of power (adult-child, care provider-client, teacher-student, trainer-pupil, management-youth  member, etc.); and / or other acts or conduct that are punishable under the Penal Code. 

Behaviour that, according to the above description, falls under sexually transgressive behaviour with minors, can be sanctioned by  disciplinary proceedings in which there will be hearing and rebuttal. 

The sanctions consist of excluding voluntary work with minors for a certain period by including personal data in a central register. Sexual cross-border behavior with minors whose management judges that they are covered by the Criminal Code will be reported to  the police / judiciary. 

14. Evaluation 

This document – Code of Conduct for volunteers working with minors- is put on the agenda of the team meeting once a year and  checked for topicality. 

Last updated 28/10/2020