Confidential advisor for Refugee Project Maastricht volunteers and employees

As stated in our Code of Conduct, The InnBetween and Refugee Project Maastricht does not tolerate any form of inappropriate behaviour or unequal treatment. RPM volunteers who experience undesirable behaviour can get help from a confidential advisor. 

The InnBetween’s and Refugee Project Maastricht’s confidential advisor for volunteers who are students at UM is:
Wendy Geijen SSC

Wendy Geijen
Bonnefantenstraat 2, room B1.23
6211 KL Maastricht
+31 6 2803 5033




The InnBetween’s and Refugee Project Maastricht’s confidential advisor for employees, refugees and visitors is:


Leonie der Kinderen 

Elisabeth Strouvenlaan 51a

6214 AX Maastricht

+ 31 622 328 501


Undesirable behaviour can take many forms, such as:

  • Sexual harassment/assault, includes unwanted sexual advances, requests for sexual favours or other verbal/non-verbal or physical behaviour of a sexual nature.

  • Aggression and violence, include incidents in which a student is mentally or physically harassed, threatened or attacked, under circumstances that are directly related to their study
  • Bullying is understood as repeated negative behaviour by fellow students or UM employees against which a person cannot (or can no longer) defend himself or herself. This can be verbal, non-verbal or physical behaviour.
  • Discrimination refers to unequal treatment on the basis of race, nationality, gender, religion or sexual orientation.        


If you experience any form of inappropriate behaviour other than the examples mentioned, or if you are in doubt, you can also contact the confidential advisor.

In order to stop inappropriate behaviour, it is important that this behaviour is discussed.

You can do this via an informal way:
You can contact the person responsible for the inappropriate behaviour and try to find an acceptable solution together. However, it is possible that this does not help or that there are barriers to doing so. In that case, others can be called in, such as a confidential advisor.

What does the confidential advisor do?
The confidential advisor will discuss your problem with you in a confidential atmosphere. She will listen, advise and explore with you how the problem can be resolved. In all circumstances, your issue will be treated confidentially and she will only take action if you agree to it. She can also guide you in having conversations with the person with whom you no longer feel safe and possibly with his/her supervisor. The confidential advisor is not a mediator, but as a support for the student. The starting point is always your feelings, the fact that  you feel intimidated, in whatever way that is. The confidential advisor will always keep your best interest at heart. You can also choose only to report the case.

If an informal solution is not sufficient, it is possible to submit a formal complaint to the Executive Board. The Executive Board has established the complaints and disciplinary procedures regulation for reporting and processing inappropriate behaviour (regeling melding en klachtbehandeling ongewenst gedrag), which tells you exactly what a complaint must include and what the procedure is. In addition, the joint complaint commission regulation for inappropriate behaviour (regeling gezamenlijke klachtencommissie ongewenst gedrag; only in Dutch) also applies. The Executive Board has set up an independent committee to deal with complaints regarding inappropriate behaviour.

The confidential advisor can support you in submitting a complaint. It is also possible to submit a complaint directly via the Complaint Service Point, without the intervention of the confidential advisor.

For more information: Confidential advisor for students – Maastricht University and Therapy in English in Maastricht – Centrum Vaktherapie


Videos about role of Confidential advisor undesired behavior: (only in Dutch) (only in Dutch)